Returns & Exchanges
CONDITIONS EXCHANGES & RETURNS
- All returns must be clean with hygienic stickers, unwashed, stain free products with hang tags in the original box within 21 days. Include the invoice.
- Exchanges and returns are allowed, even if you purchased during sales or with a special promotion. In these cases, the shipping costs will be covered by the customer.
- We are commited to satisfy our customers and we want to help offering FREE EXCHANGE delivery costs. Please, send back the items you would like to exchange ensuring you include all contact and order details in the package (we won’t accept responsibility for any lost items). Once we receive the package we'll cover the shipping cost to send the new sizes to you.
- You have 21 days from the date of our confirmation until the ítems get back to us to be eligible for a refund. Store credit will be issued within 3 to 5 business days upon receiving the original items. During holiday seasons expect up to 7 business days
- allSisters doesn't accept returns or exchanges on International orders that have not been accepted by customers due to not wanting to pay the tax fees in their country of residence.
- If a customer requests a refund and the package is held in customs in its way to our offices, allSisters is not responsible for any customs costs. These will be paid by the customer.
- You are allowed up to 2 exchanges per Return Order. The 2nd exchange will be final.
Please email us at firstname.lastname@example.org and we'll send you the exchange and return form. Then, send your package with the form to;
LOGISTOCK, S.L. Camí de Can Ninou s/n, 08400 Granollers, Barcelona, España
We are here to help! Please email hello@allSisters.com for further information.