FAQ – allSisters
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FAQ

WHERE ARE YOU LOCATED?

Our office is located in Barcelona, Spain.

 

WHAT ARE THE BUSINESS' WORKING HOURS? WHEN AND HOW CAN I CONTACT YOU?

We are open from Monday to Friday from the hours of 10AM to 5PM. For costumer care we can be contacted at contact@allsisters.com. For general questions and comments please contact us through our website "WE WANT TO HEAR FROM YOU"

 

WHEN WILL MY ORDER SHIP?

For domestic and international orders, please allow 1 - 3 working days for your order to be processed and shipped.

For ECONOMIC DOMESTIC orders, you will receive your purchases in 3 - 4 working days after your order has been placed. For PRIORITY DOMESTIC orders, you will receive your purchases in 24 to 48 hours after your order has been placed.

For ECONOMIC INTERNATIONAL orders you will receive it in 10- 12 working days after your order has been placed. In case of PRIORITY iNTERNATIONAL orders you will receive it in 2-5 working days after your order has been placed

 

WHEN WILL YOU HAVE A SALE?

We always update our social media and e-mails with current happenings at allSistes including sales and discount codes. Keep checking those or sign up for our newsletter. Follow us on Instagram (allSisters_official) and Facebook (allSisters).

 

DO YOU HAVE ANY TIPS TO CARE FOR MY ALLSISTERS SUIT?

Once you have an allSisters suit, you certainly want to take good care of it to maintaint the high quality. To do so, we recommend to wash by hand in cold water with an apporpriate gentle cleaner. No bleach. Lay flat in shade to dry. Try to avoid oils, tinted sunscreens and chlorine. Store your swimsuit in a drawer, out of sunlight.

 

WHAT IS YOUR RETURN POLICY?

Please see our Return Policy Page for more detailed information.

 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at allSisters without creating an account, but creating an account is quick and simple. We recommend it.